1. Parties

This Distance Sales and Service Agreement (“Agreement”) has been concluded electronically between the service provider whose details are provided below and the customer who makes a transfer reservation through the GrandTransfers.com website.

SERVICE PROVIDER

Trade Name: KAYTUR İnşaat Reklam Org. Turizm Taş. Tic. San. Ltd. Şti.
Brand: Grand Transfers
Website: www.grandtransfers.com
Address: Güzelyurt Mahallesi, 26076 Sokak No:21/1, Aksu - 07230 Antalya / TÜRKİYE
Phone: +90 545 368 51 68
E-mail: hello@grandtransfers.com
Tax Office / Tax Number: Kurumlar VD. / 5410524457

Hereinafter referred to as “Grand Transfers” or the “Service Provider”.

CUSTOMER / CONSUMER

The Customer's name, surname, telephone number, e-mail address, transfer details and other information shall consist of the information provided by the Customer through GrandTransfers.com during the reservation process.

Hereinafter referred to as the “Customer”.

2. Subject of the Agreement

The subject of this Agreement is to determine the mutual rights and obligations of the parties regarding the provision of private transfer, airport transfer, VIP transfer or similar passenger transportation services reserved electronically by the Customer through GrandTransfers.com.

The route, transfer date, transfer time, number of passengers, vehicle type, additional services and total price specified during the reservation process form an integral part of this Agreement.

3. Reservation and Service Information

During the reservation process, the Customer is informed of the following:

• Pick-up point and destination,

• Transfer date and time,

• Selected vehicle or vehicle category,

• Number of passengers,

• Any additional services,

• Total price of the transfer service,

• Payment method.

The reservation becomes confirmed once it has been electronically approved by Grand Transfers.

The reservation confirmation and relevant transfer details may be sent to the e-mail address and/or other communication channels provided by the Customer.

4. Price and Payment

The total price of the transfer service is displayed to the Customer before the reservation process is completed.

Payment may be made by credit card, debit card, cash or any other payment method offered by Grand Transfers.

Online credit card payments are processed through secure payment infrastructures.

No additional service or fee that has not been expressly approved by the Customer shall be added to the reservation price.

5. Customer's Obligations

The Customer is responsible for providing accurate and complete information during the reservation process, including name and surname, telephone number, e-mail address, flight number, flight time, hotel or address details, and pick-up and destination points.

Grand Transfers shall not be held liable for losses, delays, waiting times, incorrect routing or failure to provide the service resulting from incorrect or incomplete information provided by the Customer, provided that such circumstances are not attributable to Grand Transfers.

The Customer must be present at the specified meeting point at the pick-up time stated in the reservation.

6. Flight Delays

For airport pick-up transfers, where the Customer has provided the correct flight number, flight information will be monitored to the extent reasonably possible.

In the event of a flight delay, the necessary arrangements will be made to provide the transfer service according to the updated arrival time.

Grand Transfers shall not be held responsible for disruptions resulting from an inability to track the flight due to an incorrect or incomplete flight number provided by the Customer.

7. Reservation Changes

The Customer may request changes to the reservation provided that such request is made at least 24 hours before the scheduled transfer start time.

Changes that do not result in additional charges and are operationally feasible may be carried out by Grand Transfers.

Change requests made less than 24 hours before the scheduled transfer start time are subject to vehicle and operational availability.

If changes to the route, vehicle type, number of passengers or similar details result in additional costs, the price difference will be communicated to the Customer and the change will be made after obtaining the Customer's approval.

8. Cancellation and Refund

Reservation cancellations may be made through the “My Reservation” section available on GrandTransfers.com or through the communication channels published by Grand Transfers.

For cancellation requests made at least 24 hours before the scheduled transfer start time, a refund will be processed in accordance with the payment and refund conditions applicable to the relevant reservation.

For cancellations made less than 24 hours before the scheduled transfer start time, all or part of the payment may be non-refundable due to operational preparations having already commenced.

No refund may be provided if the Customer fails to appear at the specified transfer time and meeting point (“no-show”), provides an incorrect date or time, or fails to use the transfer service for reasons not attributable to Grand Transfers.

If Grand Transfers is unable to provide the transfer service and no suitable alternative service can be offered to the Customer, the amount collected for the service that could not be provided will be refunded to the Customer.

Once a refund has been submitted to the relevant bank or payment service provider, the time required for the amount to be credited to the Customer's account or card depends on the processing times of the relevant bank or payment service provider.

9. Right of Withdrawal

The service provided by Grand Transfers is a passenger transportation/transfer service performed on a specific date and at a specific time.

The applicable provisions of consumer legislation regarding distance contracts for passenger transportation services are reserved.

Therefore, the general 14-day right of withdrawal applicable to distance sales of goods may not apply unconditionally or in all circumstances to transfer reservations.

Cancellation and refund procedures shall be governed by the cancellation conditions specified in this Agreement together with the mandatory provisions of applicable consumer legislation.

10. Luggage

Unless otherwise specified during the reservation process, the standard luggage allowance is one piece of luggage and one piece of hand luggage per passenger.

Oversized luggage or luggage requiring special transportation arrangements must be notified to Grand Transfers during the reservation process.

Luggage exceeding the vehicle's capacity or luggage that has not been declared in advance may not be transported due to operational or safety considerations.

11. Child and Baby Seats

Requests for child or baby seats must be specified during the reservation process.

Grand Transfers will endeavour to provide appropriate equipment in accordance with requests submitted during the reservation process. The use and suitability of such equipment are subject to the technical specifications of the vehicle and equipment and the applicable legislation.

12. Force Majeure

Natural disasters, war, acts of terrorism, civil unrest, decisions of public authorities, severe weather conditions, road closures, traffic accidents, strikes, epidemics, flight cancellations and similar events occurring beyond the reasonable control of Grand Transfers may be considered force majeure events.

In such circumstances, the rights of the parties arising under applicable legislation are reserved.

13. Protection of Personal Data

Personal information collected during the reservation process may be processed for the purposes of providing the transfer service, managing the reservation, processing payments, communicating with the Customer and fulfilling legal obligations.

Details regarding the processing of personal data are governed by the Personal Data Protection (KVKK) Information Notice and Privacy Policy published on GrandTransfers.com.

14. Resolution of Disputes

In the event of any dispute arising from this Agreement, the parties retain their rights to apply to the competent Consumer Arbitration Committees, Consumer Courts and other competent authorities in accordance with applicable consumer legislation.

15. Acceptance of the Agreement

Before completing the reservation process, the Customer declares that they have read and understood this Agreement electronically and that, by confirming the reservation/payment transaction, they accept the provisions of this Agreement.

This Agreement enters into force on the date the Customer electronically confirms the reservation.

Grand Transfers
www.grandtransfers.com