At Grand Transfers, we aim to make reservation changes and cancellations as easy and transparent as possible for our customers.

The following terms and conditions apply to transfer reservations made through GrandTransfers.com.

1. Reservation Cancellation

You may cancel your reservation at least 24 hours before the scheduled transfer start time through the “My Reservation” section on GrandTransfers.com or via the communication channels published by Grand Transfers.

The date and time at which the cancellation request is received by us shall be taken into account.

2. Cancellations Made More Than 24 Hours in Advance

For cancellations made at least 24 hours before the scheduled transfer start time, the transfer fee paid for the reservation will be refunded using the applicable payment method, except for any special services that were clearly stated as non-refundable during the reservation process.

3. Cancellations Within the Last 24 Hours

For cancellations made less than 24 hours before the scheduled transfer start time, all or part of the payment may be non-refundable due to the vehicle, driver and operational arrangements having already been completed.

Special circumstances in which a refund may be possible will be evaluated by Grand Transfers based on the reservation and operational conditions. The Customer's rights arising from mandatory consumer protection legislation remain reserved.

4. Failure to Appear (No-Show)

The transfer service may be considered a “no-show” if the Customer:

• Is not present at the meeting point on the specified transfer date and time,

• Provides an incorrect transfer date or time,

• Provides an incorrect hotel, address or pick-up location,

• Leaves the meeting point without contacting Grand Transfers.

If the transfer service cannot be provided for any of the above reasons, the reservation may be considered a “no-show”.

No refund may be provided in cases of no-show that are not attributable to Grand Transfers.

5. Flight Delays

For airport transfers, where the Customer has provided the correct flight number, flight information will be monitored to the extent reasonably possible.

A flight delay does not, by itself, mean that the reservation has been cancelled. The transfer operation will be adjusted, where possible, according to the updated arrival time.

Therefore, Customers experiencing a flight delay may not need to make a new reservation.

6. Flight Cancellations

If a flight is cancelled by the airline, the Customer must inform Grand Transfers as soon as reasonably possible.

Requests to change or cancel a transfer due to a flight cancellation will be evaluated based on the time remaining before the scheduled transfer and the current status of the transfer operation.

7. Cancellations by Grand Transfers

If Grand Transfers is unable to provide the transfer service and cannot offer the Customer an acceptable alternative transfer service, the amount paid for the service that could not be provided will be refunded to the Customer.

8. Reservation Changes

Requests to change the date, time, address or similar reservation details made at least 24 hours before the scheduled transfer start time may be accommodated subject to operational availability.

If the new route or requested change results in a price difference, the Customer will be informed accordingly.

Changes requested less than 24 hours before the scheduled transfer start time are subject to availability and cannot be guaranteed.

9. Refund Method

Refunds for payments made by credit or debit card will, where possible, be issued to the same card/payment method used for the original transaction.

Once Grand Transfers has processed the refund, the time required for the amount to appear on the Customer's card or bank account depends on the processing times of the relevant bank or payment service provider.

Grand Transfers shall not be responsible for delays caused by banks or payment service providers.

10. Additional Services

The cancellation and refund conditions for special services added to a reservation and already supplied, prepared or purchased from third parties by Grand Transfers before the transfer may vary depending on the nature of the service.

If an additional service is non-refundable, the Customer will, where reasonably possible, be informed of this before completing the purchase.

11. Force Majeure

In the event of natural disasters, severe weather conditions, road closures, decisions of public authorities, war, acts of terrorism, civil unrest, strikes, epidemics or similar circumstances beyond the reasonable control of Grand Transfers, cancellation and modification requests will be evaluated according to the circumstances of the event.

The rights of the parties arising under applicable legislation remain reserved.

12. Cancellation and Refund Requests

You can manage your reservation cancellations and changes through the “My Reservation” section on GrandTransfers.com.

If you require assistance, you may contact Grand Transfers Customer Service.

Phone: +90 545 368 51 68
E-mail: hello@grandtransfers.com
Web: www.grandtransfers.com

Grand Transfers reserves the right to update these Cancellation and Refund Terms in accordance with applicable legislation.

Last Updated: September 16, 2026